Terms and conditions

World Class Bcn SCP is a Spanish school registered in the Mercantile Registry of Barcelona.  The identification data of World Class Bcn is:

• Identity: World Class Bcn SCP, NIF J66745605

• Address: C. Bisbe Laguarda 4, 08001 Barcelona

 

Introduction

These Terms and Conditions apply to this website and transactions relating to products and services.

Enrolment

The agreement is valid after the student has completed the enrolment form on the school’s website and has paid the entire course fee or at least the deposit of 30€ which is non-refundable.

Payment

Unless mentioned or agreed otherwise, the student is obliged to pay the remaining sum to the school on the first day of the course, before the course starts. The remaining sum is the total sum minus the deposit. The student is responsible for ensuring that payment is received in full by the school, without bank charges having to be paid by the school.

Methods of Payment

The school accepts the following methods of payment:

• Cash
• Paypal ([email protected])
• Debit cards and credit cards:  Visa, MasterCard, and American Express credit cards and debit cards.
• Bank transfer. In case of the bank transfer the school should receive the full amount required, in euros, free of bank charges. The school’s bank details are:

Account name: World Class Barcelona
IBAN: ES07 0081 7014 3600 0123 5828
SWIFT: BSABESBB
Bank: Sabadell, calle Manso 47, 08015 Barcelona

 

Minimum Age

The minimum age is 18 years old. For certain courses and under certain circumstances exceptions can be made. In case of a booking by a minor, an authorization letter has to be completed and signed by the parent or legal guardian.

Missed lessons

If the student cannot attend their classes anymore, the school must be informed in writing at least 48 hours before the class to pause the course. The course might be resumed when the student is ready or the classes might be transferred to another person.

The student can freeze their classes once every 6 months. The school cannot guarantee availability in the same group upon return. Students who pause their course are allowed one year from the freeze date to use their remaining hours.

Cancellations

The student who wishes to cancel their course must notify the school in writing by email. Notifications not received via email will not be accepted. The date of cancellation is regarded to be the date on which the written notice was received by the school.

The student can cancel the booking 30 days or more before the course start date and the school will refund the advanced payment.

In the case of cancellation 29 to 0 days before the course start date the school will refund the advanced payment except 100 euros.

Cancellations are not possible once the student has started to study at school. No refund shall be given after the day the student starts the course.

If the school needs to cancel a course due to unforeseen circumstances a full refund will be given.

In the event of low enrolment for a group class, the school reserves the right to reschedule the class to a later start date, combine two groups, or shorten the duration of the class as they see fit. In this case, students will have the option to transfer their credit to a different class, or get a refund if the new dates do not fit their schedule.

Course Changes

All students who wish to make changes to their course must notify the school in writing by email. Requests for changes are subject to availability.

Group classes cannot be converted into private lessons.

Complaints

World Class Bcn Language School welcomes feedback from students. Informal and formal complaints are taken seriously, and staff will follow standard school procedures when dealing with them. The school will respond to the feedback and any complaints students may have, promptly and courteously.

Private Classes

Private lessons packages are valid for 6 months from the date of purchase. Under no circumstances can a private lessons package be refunded, in part or in full.

For private lessons, the school must be notified at least 24 hours in advance of any schedule change or class cancellation the student wishes to make. Otherwise, the student will be charged for the class.

Activities and Excursions

The school reserves the right to amend the program of activities.

Disruptive behavior and safety

We reserve the right to refuse service to anyone who is disruptive, or who causes any kind of safety concern to our students or staff.

Equality and diversity policy

World Class Bcn Language School is committed to equality and diversity. We provide an environment in which all students and staff feel comfortable, where they are listened to and their views are respected. World Class Bcn does not tolerate any form of discrimination in relation to beliefs, ethnicity, gender, disability, age, or sexual orientation.